Refund Policy

1. Scope

This policy applies to one-time purchases of SimplyVite digital invitations sold by AKSIRO PDOO, trading as SimplyVite.

Payments are processed by Stripe on our behalf. AKSIRO PDOO, not Stripe, is responsible for deciding and providing refunds under this policy, unless a mandatory law or a checkout notice says otherwise.

2. Digital activation

A SimplyVite purchase is normally activated immediately after successful payment. The paid invitation becomes available through the host's account and can be published and shared without physical delivery.

Because the digital Service is supplied promptly, a purchase is generally non-refundable after the paid invitation has been successfully activated and made accessible, except in the cases below or where mandatory law provides a remedy.

Canceling an event, deleting an event, deciding not to use the invitation, or changing the event does not automatically create a refund.

3. When a refund may be available

We will review a request where:

• payment was taken but the paid invitation was not activated or made accessible, and we cannot correct the problem within a reasonable time;
• the purchase was duplicated or the amount was charged in error;
• a material technical fault prevents normal use of the paid invitation and we cannot correct it within a reasonable time;
• the paid Service is materially different from the description shown at purchase and we cannot provide the described Service; or
• a refund or other remedy is required by applicable consumer law.

A request made before successful digital activation may be eligible for a full refund.

4. Requests that are not ordinarily eligible

Unless mandatory law says otherwise, a refund is not ordinarily provided because:

• the host cancels or postpones the event;
• the host changes their mind after activation;
• the host no longer needs the invitation or does not use all available features;
• event details, wording, links, photos, or settings supplied by the host are incorrect;
• a guest does not RSVP, upload a photo, receive an email because of an incorrect address or recipient-mail filter, or otherwise interact as expected;
• a third-party link or external gallery stops working; or
• the account is restricted because of fraud, abuse, unlawful content, or a serious breach of the Terms.

5. Consumer rights and cooling-off periods

Nothing in this policy limits a consumer guarantee, refund right, cooling-off right, or other remedy that applicable law does not allow us to exclude.

Some countries provide a withdrawal period for online purchases and special rules for digital content or digital services supplied immediately. Any loss of a withdrawal right after immediate supply applies only where the legal conditions, including any required express consent and acknowledgement, have been satisfied.

6. How to request a refund

Email info@axiro.cc with the subject "SimplyVite refund request" and include:

• the purchaser's name and account email;
• the event name or event ID;
• the approximate purchase date;
• the reason for the request; and
• any useful screenshot or error message.

Do not send a password, full card number, security code, or other unnecessary financial information.

We may ask for reasonable information to verify the purchaser and transaction. We aim to respond promptly and fairly.

7. Approved refunds

An approved refund will normally be returned to the original payment method through Stripe. We aim to initiate it within 14 days after approval. The bank or card provider may take additional time to display it.

If only part of the purchased Service was affected and the law allows it, we may offer a proportionate refund, repair, replacement, service credit, or other reasonable remedy. You do not have to accept a substitute where the law gives you a refund right.

8. Abuse and duplicate recovery

We may refuse a fraudulent, abusive, or duplicate refund request. A person should not seek both a direct refund and a payment dispute for the same amount without disclosing that fact. This does not prevent a good-faith consumer from using a lawful card-dispute or consumer-remedy process.

9. Goodwill

We may choose to offer a refund or credit as goodwill in an exceptional case. Doing so does not change this policy or require the same outcome in a different case.

10. Contact